Privacy Policy

We (J. Rabba Company Limited o/a Rabba Fine Foods or Rabba) respect your privacy rights, are committed to safeguarding the Personal Information (defined below) that you provide to us, and will comply with all applicable privacy and data protection laws in Canada. Our prime target in collecting Personal Information is to offer the user a personalized experience on our website and to offer products and services that we think you may enjoy. We employ industry standard technologies designed for secure online transactions and protecting Personal Information.

This Privacy Policy discloses the privacy practices for Rabba.com and all Rabba stores. This Privacy Policy describes the following:

1. What Personal Information is collected from you, how and why it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your Personal Information.
3. The security procedures in place that are designed to protect the misuse of your Personal Information.
4. How you can correct any inaccuracies in the Personal Information that we hold about you.

Personal Information Collection and Use

In this Privacy Policy, “Personal Information” means information about an identifiable individual.

We collect the following types of personal information about you: name, address, email address, telephone number, payment information, and IP address.

We might collect your Personal Information through this website, by email or direct contact with you or when you participate in our promotions/contests. Participation in some of these channels is optional but you may be required to provide Personal Information to participate. Rabba’s services may be fulfilled by its marketing partners and third-party service providers and these companies may collect and share with us Personal Information they collect that is related to Rabba products and services in order for Rabba to promote and provide these products and services to you.

Your Personal Information is also collected for the purposes of: presenting the website to you; providing information, products or services that you request from us; carrying out our obligations and enforcing our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements; improving your shopping experience on our website; contest promotion; upgrading our products and services; reviewing customer satisfaction feedback; revealing contest winners in public; content/promotion eligibility verification; contest prize delivery; informing you about future promotional events seeking your feedback on our website, products and services; and for any other purposes that we describe to you and for which you provide your consent.

In addition, we may use your Personal Information to contact you via email in the future to tell you about Rabba specials, new products or services, prize winnings or changes to this Privacy Policy.

Sharing

We may share your Personal Information with our affiliates, suppliers, marketing partners and advertisers for them to provide services to us and for them to market their products and services to you. We require that our affiliates, suppliers, marketing partners and advertisers maintain the Personal Information they receive in a secure manner, use it only for these purposes and that they comply with this Privacy Policy.

We may disclose your Personal Information to a buyer or other successor to our business in which personal information held by us about our customers and users is among the assets transferred.

We may disclose your Personal Information for any other purpose for which you provide it or for which you provide your consent.

We may disclose your Personal Information without your consent where required or permitted by applicable law. For example, we may disclose your Personal Information where necessary to comply with a duly authorized subpoena or warrant for the Personal Information or we may disclose your Personal Information to a government institution where we have reasonable grounds to believe that the Personal Information relates to a breach of Canadian federal or provincial laws. We may also disclose your Personal Information without your consent to collect a debt that is owed to us, to enforce our terms or use or we may disclose your Personal Information to another organization without your consent where reasonable for investigating a breach of an agreement and it is reasonable to expect that obtaining consent would compromise the investigation.

Transferring Your Personal Information

We may transfer your Personal Information to our contractors or service providers who use this information on our behalf to provide services to us and to support our business. These contractors and service providers are not permitted to use your Personal Information for their own purposes, are required to maintain the information securely and are otherwise required to use it in compliance with this Privacy Policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this Privacy Policy and applicable Canadian privacy legislation.

Your Access to and Control Over Personal Information

You may withdraw your consent to our collection, use and disclosure of your Personal Information at any time on reasonable notice. However, please be aware that if you do choose to withdraw your consent to our use of your Personal Information to fulfil orders for products and services that you have ordered from us, we will not be able to fulfil your order. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes.

Your rights to access your data are not absolute, and we may refuse access in certain situations where permitted by applicable law. As an example, we may refuse access where providing the Personal Information would reveal confidential commercial information that cannot be redacted from the requested Personal Information. Where we do not provide access, we shall explain why.

Security

We take organizational, technological and physical precautions designed to protect your Personal Information. Wherever we collect sensitive Personal Information from you online through our website, that Personal Information is transmitted to us in a secure way.

While we protect sensitive Personal Information transmitted to us online through our website, we also use organizational, technological and physical measures designed to protect your Personal Information offline. Only employees who need the Personal Information to perform a specific job (for example, customer service) are granted access to Personal Information. The computers/servers in which we store Personal Information are kept in a secure environment.

Children Under the Age of 13

Our website is not intended for children under 13 years of age. No one under age 13 may provide any Personal Information to the website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website or on or through any of its features/register on the website, make any purchases through the website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the address below.

Cookies

We use “cookies” on this website. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our website. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Information We Collect Through Cookies and Other Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location, logs and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical information and may include personal information and we may maintain it or associate it with personal information we collect in other ways that you provide to us or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies)
A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

• Flash Cookies
Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings that are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

• Web Beacons
Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

Third Party Use of Cookies

Some content or applications on the Website, including advertisements, are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content.

You can opt-out of several third-party ad servers’ and networks’ cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada and an opt-out tool created by the Network Advertising Initiative. You can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

We do not control these third parties’ tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Personal Information Retention

Personal Information may be retained for as long as required to fulfil the purposes for which it was collected; however, we may hold Personal Information for a longer period in accordance with our document retention practices to satisfy other legal requirements. You acknowledge and agree that we may retain your Personal Information until the purposes for which it was collected have been fulfilled, or such other period as may be required by law, whichever is later.

Links

This website contains links to other sites. These links and offers on third party sites have separate and independent privacy policies. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other site that collects Personal Information.

Surveys & Contests

From time-to-time our website requests Personal Information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether to participate and, therefore, disclose this Personal Information. Personal Information requested may include contact Personal Information (such as name and shipping address), and demographic Personal Information (such as postal code, age level). As a prerequisite for entering any contest, the entrants understand and accept the contest’s stated policy for the collection, use and disclosure of any Personal Information related to the contest. These purposes include, without limitation, processing of entries/prize claims and sharing entrants’ Personal Information with third parties, which may include Rabba’s marketing partners & third-party service providers for effective future contest promotions.

Changes to our Privacy Policy

Changes in law or changes in our business may necessitate changes to be made to the terms of this Privacy Policy from time to time. We encourage users to review this Privacy Policy periodically for any such changes. As our Privacy Policy is subject to change at any time without notice, it is the user’s responsibility to carefully read, agree with the Privacy Policy on each instance that the user uses the website.

Consent

By accessing our website or by providing your Personal Information to us you consent to the collection, use and disclosure of your Personal Information as set out in this Privacy Policy.

Contact Us

If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via telephone at 905- 890-2436 or feedback@rabba.com or by mail to Attn: Marketing Manager, 5820 Kennedy Rd. Mississauga Ontario.